AI for Good by Josh Tyrangiel

AI FOR GOOD by Josh Tyrangiel takes a generally positive stance as it describes “How Real People Are Using Artificial Intelligence to Fix Things That Matter.” Tyrangiel is a writer at The Atlantic and he uses examples from healthcare, government, and education to illustrate his points in this relatively short (272 pages) book. Citing practical case studies that center on The Cleveland Clinic, Operation Warp Speed, and Khan Academy; The Wall Street Journal notes that Tyrangiel writes that success “often hinges on a point person at the technology partner (e.g., OpenAI, Palantir) who combines technical fluency with the ability to inhabit a client’s challenges and understand the environment in which the technology must function.” Hence, a potentially transformative technology like AI may need to more gradually evolve for effective implementation; Tyrangiel also further develops the idea of institutional resistance in these complex environments which means battling “professional cultures, government policies, entrenched stakeholders, money, rivalries, emotions” and more. This tension (speed vs human values) makes it all the more important that we each better understand the technology; Tyrangiel asks his readers to “spend an afternoon with ChatGPT, Claude, or whatever equivalent you like” which will be “different from any previous interaction you’ve had with software.” He advocates making the technology your own and offers powerful suggestions like “make an AI summarize its own privacy policy in bullet points an eighth grader can understand” and “stay close to Team Human” by gauging who it is empowering. A thought-provoking critique.