Genius at Scale by Hill, Tedards, and Wild

GENIUS AT SCALE by Linda A. Hill, Emily Tedards, and Jason Wild is an in-depth, thoughtful look at “How Great Leaders Drive Innovation.” The authors’ credentials are impressive: Hill is the Wallace Brett Donham Professor of Business Administration at Harvard Business School (HBS); Tedards is a graduate researcher in organizational behavior at HBS; and Wild is he former Global Vice President of CEO Co-Innovation and Customer Engagement at Microsoft. Together, they essentially use case studies and real-world examples to talk about Architects, Bridgers, and Catalysts effecting change in their organizations. Some of the companies and groups mentioned are P&G, Pfizer, Mastercard, Delta Airlines, as well as food organizations in Africa and Italy and the Sampark Foundation which promoted educational advancements in India.  

GENIUS AT SCALE is very accessible, with differently sized helpful headers, a conversational tone, and a focus on individuals and their stories. Much of this necessitates a new way of thinking, like Mastercard’s emphasis on a Framework to Grow, Diversify and Build in the “World Beyond Cash” or P&G’s increasing recognition that “the product economy was shifting to an experience economy.” The authors note that “as much as leaders would like to plan their way to innovation, their job as architects is to help their teams and organizations act their way instead,” referencing a vivid descriptor from previous research: “it's like shifting from leading an orchestra to a jazz ensemble: while their sheet music provides some guardrails, the musicians have to improvise, listen, and adapt to each other as they perform.” Another chapter looks at the establishment of the Cleveland Clinic in Abu Dhabi, stressing the importance of continuous learning and adapting to local practices, needing “to create an environment where all caregivers could be ‘contemplative and creative rather than reactive problem solvers’.” While reading, I found many insightful comments like when the Sampark leadership opined “If you launch a decision as an initiative, people wait for it to fail. If you launch it as an experiment -- indicating that you will reverse it if it doesn't go right -- people participate in shaping it. They own it.” The authors and those they studied repeatedly point out how critical it is to have a “foundation of shared purposes and values -- a sense of community." GENIUS AT SCALE is clearly extensively researched with notes comprising at least ten percent of the book; there's also a helpful index and the online bibliography contains a list of over 700 books and articles.  Highly recommended.